Consumer control, dependency and satisfaction with online service

Influences of Product Characteristics and Service on Consumer Satisfaction with Purchasing Clothing Online

This paper mainly analyzes the influences of product characteristics and service on consumer satisfaction with online clothing purchasing and hopes to provide some references for online clothing retailers to improve consumer satisfaction. In this paper, divide service into two parts: online clothing retailer’s service and logistics service and put forward related sixteen hypotheses. Then design...

Factors Affecting Consumer Satisfaction of Online Purchase

Consumers frequently engage in pre-purchase search to extract up-to-date information for their purchase decisions. Search is an essential part of online comparison-shopping and decision-making process as it reduces purchase related uncertainty and increases the likelihood of purchase satisfaction. In this paper, we study how determinants of prepurchase search, purchase related uncertainty and t...

A Conjoint Analysis of Online Consumer Satisfaction

The ability to measure the level of customer satisfaction with online shopping is essential in gauging the success and failure of e-commerce. To do so, Internet businesses must be able to determine and understand the values of their existing and potential customers. Hence, it is important for IS researchers to develop and validate a diverse array of metrics to comprehensively capture the attitu...

Analysis of Influence of Internet Retail Service Quality (IRSQ) to Consumer Online Shopping Satisfaction at www.kebanaran.com

The purpose of this research was to determine the influence of Internet Retail Service Quality (IRSQ) (website performance, access, security, sensation, and information) to the satisfaction www.kebanaran.com online shoppers. The method of analysis used was path analysis. Based on the research results influence IRSQ variables (performance, access, sensation, and information security), performanc...

Consumer Control in Online Environments